What Is My Voucher Balance?

If you want to check the remaining balance of your voucher, please follow the guidance below.

1. Understand Your Voucher Type

• Most vouchers are single-use only, meaning the voucher must be redeemed in full in a single transaction. Any unused value will be automatically forfeited.
• Some vouchers allow multiple redemptions until the total balance is fully used.

2. Check the Voucher Terms

• Carefully review your voucher’s terms and conditions to confirm whether it is for single-use or multiple-use.
• The terms will also indicate any redemption limitations.

3. Check Your Voucher Balance

• For single-use vouchers, the full value is applied in one transaction, so there is no remaining balance. Any unused portion will be forfeited.
• For multi-use vouchers, you can usually check the remaining balance via:
 – The voucher itself (if it shows remaining value)
 – The merchant app or website

4. If You Are Unsure

• If you cannot confirm your voucher balance after checking the voucher or merchant app, contact the merchant’s support team or WOGI Support Team for assistance.