I Can’t Locate My eGift Card After Redemption

If you have successfully redeemed your eGift Card but cannot locate it in your merchant app or account to use it, please follow the guidance below.

1. Confirm That the Redemption Was Completed Successfully

• Ensure that you have completed the redemption process as instructed in your eGift Card.
• If you try to redeem a eGift Card that has already been redeemed, you may receive an error message.

2. Check Your Merchant Account Login

· Log in to the merchant app or website where the eGift Card should appear.

· Navigate to the voucher, gift card, or rewards section. Some apps may label it differently.

· Use search filters like date, eGift Card name, or type, if available.

· Ensure that you are using the correct account. If you have multiple login methods (e.g., email and social media login), these may create different accounts, and the eGift Card may be associated with a different one.

· Check whether you have already used the eGift Card in the merchant app. You can review your order or purchase history to confirm its status.

3. Merchant App Processing Time

• Some merchant apps may take a few minutes to update internally after redemption.
• In most cases, the eGift Card will appear automatically once the app has processed the update.

4. If You Still Can’t Locate the eGift Card

• Contact the merchant’s support team for assistance. Provide your voucher details and redemption confirmation to help them locate the eGift Card.