I Can’t Locate My Voucher After Redemption

If you have successfully redeemed your voucher but cannot locate it in your merchant app or account to use it, please follow the guidance below.

1. Confirm That the Redemption Was Completed Successfully

• Ensure that you have completed the redemption process as instructed in your voucher.
• If you try to redeem a voucher that has already been redeemed, you may receive an error message.

2. Check Your Merchant Account Login

· Log in to the merchant app or website where the voucher should appear.

· Navigate to the voucher, gift card, or rewards section. Some apps may label it differently.

· Use search filters like date, voucher name, or type, if available.

· Ensure that you are using the correct account. If you have multiple login methods (e.g., email and social media login), these may create different accounts, and the voucher may be associated with a different one.

· Check whether you have already used the voucher in the merchant app. You can review your order or purchase history to confirm its status.

3. Merchant App Processing Time

• Some merchant apps may take a few minutes to update internally after redemption.
• In most cases, the voucher will appear automatically once the app has processed the update.

4. If You Still Can’t Locate the Voucher

• Contact the merchant’s support team for assistance. Provide your voucher details and redemption confirmation to help them locate the voucher.