What should I do if I lose my gift card?

If you lose a physical gift card, you should report it to the retailer’s customer service team as quickly as possible. Some merchants may be able to help if you provide the receipt or proof of purchase, but in many cases, once the card is lost it cannot be replaced—especially if someone else has already used it.

For digital gift cards, the process is often easier. These are usually stored in your email inbox or in the retailer’s account system if you registered the card. Start by checking your email (including spam/junk folders) for the original gift card message. If you still can’t find it, contact the retailer’s support team with your purchase details to request that it be re-sent.

💡 Tip: Whenever possible, register your card online or link it to your account—this creates a record that can protect your balance if the physical card is lost.