What if I have trouble redeeming a voucher?

If you’re having issues redeeming your WOGI voucher, try these steps to fix common problems:

• Ask the cashier to manually key in the code if scanning the barcode or QR code doesn’t work.

• Double-check that the store accepts WOGI vouchers and that the voucher is still valid (not expired or already redeemed).

• Make sure you’re entering the code in the correct field — usually labeled “Gift Card,” “Voucher,” or “Promo Code.”

• Remove any extra spaces before or after the code.

• If the platform requires a PIN, ensure you’ve entered both the voucher code and PIN correctly.

• Try a different browser or device if the page doesn’t load or the code isn’t accepted.

If redemption still doesn’t work, please visit WOGI Support center (https://cs.wogi.biz), create a ticket and provide:

• The voucher code

• Purchase details (where and when it was bought)

• A screenshot of any error message, if available

This information helps our team investigate and resolve the issue faster.

⚠️ Important:

• Don’t delete your gift email or SMS until your voucher has been successfully redeemed.

• Screenshots or photos of the voucher email/message can help us troubleshoot more quickly.